TESTING TOOL SERVICE CENTER

Facilitate your testing activities with a turnkey tool:
Henix hosts and administers your Squash TM instance, while supporting your teams in the implementation and retention of state-of-the-art testing practices.

THE TESTING TOOL SERVICE CENTER

YOUR SQUASH TM 
INSTANCE
HOSTED IN FRANCE

YOUR TEAM SUPPORTED
TOWARDS STATE-OF-THE-ART
TESTING PRACTICES

Within our test tooling service center offer, benefit from hosting your Squash instance in SaaS

SaaS hosting¹

The operation of your Squash TM instance is integrated in our service centers and performed by teams based in France

Operation

With our service center offer, benefit from the MCO on Squash TM for the maintenance in operational condition

MCO

A personalized accompaniment will be proposed to you by our experts within the framework of a service center tooling of test around Squash TM

Personalized support

To take advantage of all the possibilities offered by Squash TM and benefit from state-of-the-art testing practices, dedicated training courses are provided

Training

Support and assistance around your Squash TM instance is included in our test tooling service center

Support and assistance

Functional administration of Squash TM can be managed by Henix experts in a service center environment

Functional administration

ADDITIONAL WORK UNITS
ADRESSING SPECIFIC NEEDS

Within our test tooling service center offer, additional work units can provide you with additional training

Additional
training

If you need help initiating a new test project with Squash, work units can be set up for your onboarding

Onboarding

on a new project

Coaching of test teams can be offered by complementary work units in our test tooling service center offer

Test Team
Coaching

The expertise of our teams on test-related issues can be offered by Squash experts in service centers

Expertise

The realization of your test projects with Squash TM can be included in our test tooling service center offer

Realization

¹ L’offre Centre de Services Outillage de Test peut également être déployée en version Serveur. Nous contacter.

TOOLS AND SERVICES SERVING 
STATE-OF-THE-ART TESTING PRACTICES

Squash offers a hosting service for your SaaS instance in France and secures your data according to the RGPD

Your SaaS instance hosted in France, secure and highly available

Our team of system administrators sets up your SaaS Squash TM and manages the MCO of your instance (updates to the technical base, monitoring of security flaws, daily backups, etc.). We secure your data in compliance with the GDPR.

Take advantage of the implementation of your test solution, configuration, plugin and functional administration as well as assistance through our support service

Your testing activity facilitated by a ready-to-use solution

Use Squash without setting up a specific organization within your company: we take care of the configuration and functional administration of your projects and plugins, as well as updates to Squash TM. A support service based in France assists your teams in using the tool.

Squash coaching trains and animates your testing community around best practices

Your users supported towards state-of-the-art testing practices

We train your teams to ensure Squash use and testing practices are in line with the-state-of-the-art. An expert assists your teams in the perpetuation of those best practices. We create a community of Squash users that we animate to share knowledge about the tool.

Thanks to its pool of experts, Squash can meet your needs through training, coaching, implementation and expertise on your testing activities

Access to additional work units

to professionalize your testing activities

Take advantage of access to a pool of experts and resources to meet your additional needs: 

  • Complementary training:

Choose from our catalog.
 

  • Onboarding new project:

Expert support to facilitate the onboarding of a new team on the software: initial training and personalized assistance.

  • Coaching:

Inventory of practices and uses, identification of areas for improvement.
Then support by an expert to bring these recommendations to fruition, through regular workshops that will promote the
appropriation of users.

  • Expertise:

Intervention on a specific issue related to tools or methodology.
 

  • Production:

Support or contribution to the performance of all or part of the test activities (formalization of a state-of-the-art test asset,  implementation of a requirements asset,  temporary reinforcement in the execution phase…).

YOUR CONTACTS

A support team based in France is there to accompany you and help you with its ticketing system respecting the SLA terms

A support team located in France, professional and reactive

Takes care of your requests for assistance,
support and functional administration via a unique ticketing tool, in
compliance with the SLA .

Be accompanied by one of our functional experts throughout the year to train, animate and guide your user community to best practices.

A functional expert
who follows you all year long

Carries out the various
support services for your teams :
Training, monthly workshops to animate the community of users and disseminate best practices. 

The Squash Professional Services manager answers your questions related to coordination and additional services.

OTHER TYPES OF ORGANIZATION
IN
S
ERVICE CENTERS ARE POSSIBLE

DEDICATED

Benefit from a dedicated service center to assist you in your testing projects with Squash TM and Jira
Benefit from a dedicated service center to assist you in your testing projects with Squash TM and Jira
Functional administration
and support for your teams on Squash
and Atlassian software by dedicated experts

AUTOMATION

Benefit from a Squash AUTOM service center to support you in the operation of your automated test assets
Support
for your teams
on the creation and/or the maintenance of your automated tests

TEST FACTORY

Take advantage of a Squash DEVOPS expert service center to help you set up and manage a Test Factory and your CI/CD pipelines
Implementation and administration of a Test Factory and of your CI/CD pipelines