TESTING TOOL SERVICE CENTER
Facilitate your testing activities with a turnkey tool:
Henix hosts and administers your Squash TM instance, while supporting your teams in the implementation and retention of state-of-the-art testing practices.
THE TESTING TOOL SERVICE CENTER
YOUR SQUASH TM
INSTANCE
HOSTED IN FRANCE
YOUR TEAM SUPPORTED
TOWARDS STATE-OF-THE-ART
TESTING PRACTICES
SaaS hosting¹
Operation
MCO
Personalized support
Training
Support and assistance
Functional administration
ADDITIONAL WORK UNITS
ADRESSING SPECIFIC NEEDS
Additional
training
Onboarding
on a new project
Test Team
Coaching
Expertise
Realization
¹ The Testing Tool Service Center offer can also be deployed in Server version. Contact us.
TOOLS AND SERVICES SERVING
STATE-OF-THE-ART TESTING PRACTICES
Your SaaS instance hosted in France, secure and highly available
Our team of system administrators sets up your SaaS Squash TM and manages the MCO of your instance (updates to the technical base, monitoring of security flaws, daily backups, etc.). We secure your data in compliance with the GDPR.
Your testing activity facilitated by a ready-to-use solution
Use Squash without setting up a specific organization within your company: we take care of the configuration and functional administration of your projects and plugins, as well as updates to Squash TM. A support service based in France assists your teams in using the tool.
Your users supported towards state-of-the-art testing practices
We train your teams to ensure Squash use and testing practices are in line with the-state-of-the-art. An expert assists your teams in the perpetuation of those best practices. We create a community of Squash users that we animate to share knowledge about the tool.
Access to additional work units
to professionalize your testing activities
Take advantage of access to a pool of experts and resources to meet your additional needs:
-
Complementary training:
Choose from our catalog.
-
Onboarding new project:
Expert support to facilitate the onboarding of a new team on the software: initial training and personalized assistance.
-
Coaching:
Inventory of practices and uses, identification of areas for improvement.
Then support by an expert to bring these recommendations to fruition, through regular workshops that will promote the appropriation of users.
-
Expertise:
Intervention on a specific issue related to tools or methodology.
-
Production:
Support or contribution to the performance of all or part of the test activities (formalization of a state-of-the-art test asset, implementation of a requirements asset, temporary reinforcement in the execution phase…).
YOUR CONTACTS
A support team located in France, professional and reactive
Takes care of your requests for assistance,
support and functional administration via a unique ticketing tool, in compliance with the SLA .
A functional expert
who follows you all year long
Carries out the various
support services for your teams :
Training, monthly workshops to animate the community of users and disseminate best practices.
The Squash Professional Services manager answers your questions related to coordination and additional services.
OTHER TYPES OF ORGANIZATION
IN SERVICE CENTERS ARE POSSIBLE
DEDICATED
