Testing Tool

Service Center

Squash offers assistance, support and expertise in relation to your users' testing tools.

Main scope of intervention:

Squash, Jira Software, Jira Service Desk, Confluence, Data anonymization

The offers below are customizable and can be dedicated or pooled

Assistance

  • Centralization of user IT support requests: reception, recording and classification of requests via the HelpDesk platform
     

  • Level 1 assistance: help with diagnosis, resolution and closure of the request or possible escalation to the appropriate service for handling
     

  • Follow-up of requests and responses to users

Support

  • Training of your Test community

  • Support for good testing practices

  • Animation of your community and knowledge capitalization

Expertise

  • Additional services:

    • Hosting and ad hoc technical exploitation : Squash and Jira

    • Administration and functional assistance of projects

    • Ad hoc interventions: POC, strategies, technical and methodological expertise, ...

    • Maintenance in Operational Conditions of your testing factory / DevOps stack

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Advantages of the Testing Tool Service Center

Centralization of requests and their follow-up

The Testing Tool Service Center is your users' entry point for all their needs and requests for assistance on test tools. This single and common point of contact for IT management services facilitates the processing and follow-up of these requests.

User satisfaction oriented services ...

The team, dedicated or pooled, ensures that each request is answered in compliance with the expected service levels. It handles first-level assistance efficiently thanks to shared procedures, that are regularly updated.

... & customer satisfaction

The centralization of requests and the follow-up of their resolution allows the regular sharing of relevant information to the customer (dashboards, recurring requests, new needs, etc.).

Another advantage: the management of the Center, and its service continuity, is carried out in total autonomy.

Example of Testing Tool Service Center

  • Perimeter:

    • Squash Premium functional testing tool

  • Services:

    • Functional administration and support on your Squash projects:

      • unlimited for 50 users

      • according to the following SLA terms:





         

    • 1 day per month is dedicated to animation and training of your test community

    • 20 days of project intervention (POC, strategy, tutoring, expertise, etc.)

    • Intra-company training: 6 sessions with 10 people max per session

From 50,000 € HT / year *

Takeover time

Release time

Correction time (blocking defect)

4 hours

1 day

2 days

* Price communicated as an indication

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Contact 

1, rue François Ory, 92120 MONTROUGE - FRANCE
+33 1 42 31 02 00